1. Who We Are
Dollar World Traders ("Dollar World Traders," "we," "our," or "us") operates retail stores, the Dollar World Traders website, mobile applications, and related digital services. This Privacy Policy applies to customers, app users, website visitors, vendors, and other people who interact with our services.
2. Information We Collect
Depending on how you use our services, we may collect the following categories of information:
- Contact and account information: name, phone number, email address, login credentials, business or store details, and support messages.
- Transaction and service information: purchase inquiries, product requests, order or invoice details, inventory records, customer support history, and store-related operational records where applicable.
- Photos, camera, and media: photos or videos you choose to capture or upload through our apps, such as product images, receipts, invoices, profile photos, issue reports, delivery or store documentation, and support evidence.
- Device and app information: device model, operating system, app version, browser type, language, approximate region, IP address, identifiers used for app functionality, crash logs, diagnostics, and performance data.
- Notification information: push notification tokens, notification preferences, delivery status, and related app settings used to send service updates and alerts.
- Location information: approximate location from your device or IP address, and precise location only if a feature requests it and you give permission, such as finding a nearby store or supporting delivery/store operations.
- Communications: messages sent through email, phone, WhatsApp, forms, in-app support, or social media.
3. App Permissions We May Request
Our mobile applications may request access to device permissions only when needed for a feature you use:
- Camera: used to take photos or videos for product records, receipts, invoices, issue reports, profile images, store documentation, support tickets, or other app-enabled workflows. We do not access the camera in the background.
- Photos or media library: used when you choose to upload an existing image or file for the same purposes described above.
- Notifications: used to send order updates, store alerts, reminders, account notices, operational updates, promotions where permitted, and other service-related messages. You can disable notifications in your device settings.
- Location: used only where relevant, such as showing nearby stores, improving store support, or enabling location-dependent operational features.
If you deny a permission, you may still use other parts of the app, but the feature requiring that permission may not work.
4. How We Use Information
- Provide, maintain, secure, and improve our website, apps, and store services.
- Create and manage accounts, orders, inventory, invoices, product records, and support workflows.
- Process customer inquiries, store requests, feedback, and complaints.
- Send transactional messages, push notifications, service alerts, and updates you request or permit.
- Personalize app functionality, remember preferences, and improve user experience.
- Detect, prevent, and respond to fraud, abuse, security incidents, policy violations, or technical issues.
- Meet legal, accounting, tax, compliance, and store-submission obligations.
5. Legal Bases Where Required
Where privacy laws require a legal basis, we rely on one or more of the following: performance of a contract, your consent, compliance with legal obligations, legitimate business interests, and protection of vital or public interests where applicable.
6. How We Share Information
We may share information with:
- Service providers: hosting, cloud storage, analytics, crash reporting, notification delivery, customer support, payment, communication, security, and IT vendors.
- Business and store operations: internal staff, authorized store teams, logistics partners, suppliers, or vendors when needed to provide the requested service.
- Legal and safety parties: regulators, courts, law enforcement, professional advisers, or other parties when required by law or necessary to protect rights, safety, and security.
- Business transfers: parties involved in a merger, acquisition, financing, restructuring, or sale of all or part of our business, subject to appropriate safeguards.
We do not sell personal information. We do not share personal information for cross-context behavioral advertising unless we clearly disclose it and obtain consent where required by law.
7. Third-Party Services
Our services may link to third-party websites, maps, app stores, social platforms, WhatsApp, payment providers, analytics tools, or SDKs. Their privacy practices are governed by their own policies. We encourage you to review those policies before using third-party services.
8. Cookies and Similar Technologies
We may use cookies, local storage, pixels, SDKs, and similar technologies to keep our services working, remember preferences, understand usage, improve performance, and protect against fraud or abuse. You can control cookies through your browser settings, although some features may not function correctly without them.
9. Data Retention
We keep information for as long as needed to provide our services, maintain business records, comply with legal or tax obligations, resolve disputes, enforce agreements, and protect our services. Retention periods vary depending on the type of information and the purpose for which it is used.
10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No system is completely secure, so we cannot guarantee absolute security.
11. Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, restrict, export, or object to certain uses of your personal information. You may also withdraw consent where processing is based on consent.
- You can manage camera, photos, location, and notification permissions in your device settings.
- You can unsubscribe from promotional communications using the instructions in those messages.
- You can request account or data deletion by contacting us at the email address below.
12. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
13. International Transfers
We may process and store information in Pakistan or other countries where we or our service providers operate. Data protection laws may differ from those in your location. Where required, we use appropriate safeguards for international transfers.
14. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and may provide additional notice through our website, app, or other reasonable means.
15. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at:
Dollar World Traders
WhatsApp: +92 309 5724888